Terms of Service

These Terms of Service (the “Terms”) form a legally binding agreement between you and Valeon Health (“Valeon,” “we,” “our,” or “us”). The Terms govern your access to and use of the website at valeonhealth.com, any associated domains or mobile applications, and the administrative coordination services we make available (collectively, the “Platform” or “Services”). By creating an account, clicking “I agree,” proceeding through checkout, or otherwise accessing or using the Services, you confirm that you have read these Terms, that you understand them, and that you agree to be bound by them. If you do not agree, you may not use the Services.

The Privacy Policy, Telehealth Informed Consent, any payment and billing terms, refund policy, SMS terms, offer terms, and program disclaimers made available by Valeon are incorporated into these Terms by reference and form part of our agreement with you.

“Platform” or “Services” means the website, intake flows, patient portal, communications, administrative coordination, and related services made available by Valeon.

“Provider Group” means the licensed professional entity or entities that deliver clinical services to patients through the telehealth platform coordinated by Valeon, and the individually licensed clinicians employed or contracted by such entities (each, a “Provider”).

“Pharmacy” means a state-licensed pharmacy engaged through the telehealth platform’s pharmacy network to dispense medications prescribed by a Provider.

“Medication” means any prescription drug, compounded preparation, or related product coordinated for you through the Services.

“You” or “Patient” means the individual using the Services or, where permitted, a legal representative acting on that individual’s behalf.

Valeon is a management services organization. Our role is to coordinate non-clinical administrative, marketing, technology, and support services that connect patients with independently licensed clinicians and pharmacies. Valeon does not practice medicine, nursing, pharmacy, or any other licensed healthcare profession; Valeon does not prescribe, diagnose, compound, dispense, or fulfill prescriptions; and Valeon does not direct, control, or interfere with the clinical judgment of any Provider or the professional judgment of any Pharmacy.

Providers and Pharmacies are independent of Valeon. Any clinician-patient relationship is established solely between you and the Provider Group once a Provider accepts you for care. Clinical decisions are made by the Provider in the exercise of independent clinical judgment. Valeon does not guarantee that you will be prescribed any particular Medication, any Medication at all, or that your condition will improve.

Valeon is not an insurer. The Services are not an insurance product. The Services operate on a cash-pay basis; Valeon, the Provider Group, and the Pharmacy do not submit claims to commercial insurance, Medicare, Medicaid, TRICARE, or any other federal or state health benefit program on your behalf.

Some members may be eligible to pay for portions of the Services using a health savings account (HSA), flexible spending account (FSA), health reimbursement arrangement (HRA), or similar tax-advantaged account. Eligibility for tax-advantaged payment is determined by your plan administrator and applicable law, not by Valeon. You are solely responsible for confirming eligibility with your plan administrator and for any tax consequences of using such accounts.

Clinical services delivered through the Platform are telehealth services. Telehealth has benefits and limitations that are described in our Telehealth Informed Consent, which you must accept before receiving care.

To use most Services, you must create an account. You agree to provide accurate, current, and complete information; keep your information current; safeguard your login credentials; and be responsible for all activity under your account. Notify us immediately at support@valeonhealth.com if you suspect unauthorized access.

Subject to your compliance with these Terms, Valeon grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Platform and Services for your personal, non-commercial use. All other rights are reserved.

You retain ownership of the content you submit through the Platform. By submitting information or content, you grant Valeon and its service providers a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, reproduce, display, and use your submissions solely as necessary to provide the Services, comply with legal obligations, improve our products, and enforce these Terms.

You represent and warrant that all information you provide to Valeon — including your name, contact information, payment method, identification, medical history, and any responses you submit during intake or to your Provider — is true, accurate, current, and complete, and that you will promptly update it when it changes. Submitting false, inaccurate, incomplete, or unauthorized information is a material breach of these Terms and may result in suspension or termination of your account, refusal of services, and other remedies available to Valeon and the Provider Group.

The Platform is owned by Valeon or its licensors and is protected by U.S. and international intellectual property laws. “Valeon,” the Valeon logo, and related marks are trademarks or service marks of Valeon. Third-party trademarks are the property of their respective owners.

Certain Medications require a prescription issued by a Provider. You will not receive a prescription unless you have completed a clinical consultation and the Provider has determined the Medication is appropriate. Medications dispensed through the Services may not be returned for reuse or resale.

Memberships may be offered on a subscription basis. By enrolling, you authorize recurring charges to your payment method at the intervals and amounts disclosed at checkout. Subscriptions renew automatically until you cancel. Additional billing terms may be provided at checkout or in a separate Payment & Billing Consent.

Prices are subject to change. Valeon may modify membership pricing with advance notice delivered electronically where required by law. Prices do not include applicable sales or use taxes unless stated otherwise. You authorize Valeon and its payment processor to charge your payment method for all amounts due.

You may cancel your membership at any time through your account portal or by emailing support@valeonhealth.com. Except as set forth in any applicable refund policy or required by law, fees already paid are non-refundable.

The Services may link to third-party websites or services. Valeon does not control and is not responsible for third-party content. Your use of third-party services is governed by those parties’ own terms.

By using the Services, you consent to receive communications from Valeon, the Provider Group, and our service providers electronically. You agree that electronic notices satisfy any legal requirement that communications be in writing.

We make reasonable efforts to ensure accuracy but do not warrant the Platform is error-free. We reserve the right to correct errors and cancel any order affected by a material error.

We may add, change, suspend, or discontinue any portion of the Services at any time, with or without notice, and without liability to you, except where advance notice is required by law.

THE SERVICES AND THE PLATFORM ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY LAW, VALEON DISCLAIMS ALL WARRANTIES, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. VALEON DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. YOU USE THE SERVICES AT YOUR OWN RISK. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO SOME EXCLUSIONS MAY NOT APPLY TO YOU.

TO THE FULLEST EXTENT PERMITTED BY LAW, VALEON AND ITS OFFICERS, DIRECTORS, MEMBERS, EMPLOYEES, CONTRACTORS, AGENTS, AND LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, LOSS OF DATA, OR BUSINESS INTERRUPTION. VALEON’S TOTAL CUMULATIVE LIABILITY WILL NOT EXCEED THE GREATER OF (A) ONE HUNDRED U.S. DOLLARS ($100) OR (B) THE AMOUNT YOU PAID VALEON IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

You agree to defend, indemnify, and hold harmless Valeon and its officers, directors, members, employees, contractors, agents, and licensors from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys’ fees, arising out of or relating to your breach of these Terms, your misuse of the Services, your submissions, your violation of any law or third-party right, or your negligent or wrongful acts.

To the fullest extent permitted by law, you release Valeon and the parties identified above from claims, demands, and damages of every kind and nature, known and unknown, arising out of or in any way connected with disputes between users of the Services, between you and any Provider or Pharmacy, or between you and any third party.

Valeon will respond to notices of alleged copyright infringement complying with the Digital Millennium Copyright Act. Send DMCA notices to dmca@valeonhealth.com with identification of the copyrighted work, identification of the allegedly infringing material and its location, your contact information, a statement of good-faith belief that use is not authorized, a statement under penalty of perjury that the information is accurate and that you are authorized to act, and your signature. Accounts of repeat infringers may be terminated.

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS. Except as you may opt out under Section 26 and except for limited exceptions set forth below, any dispute, claim, or controversy between you and Valeon arising out of or relating to these Terms, the Services, the Platform, or your relationship with Valeon will be resolved exclusively through final and binding individual arbitration. You are waiving your right to a trial by jury and your right to participate in a class, collective, or representative action.

Arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, as modified by these Terms. The arbitration will be conducted by a single arbitrator by telephone, video, or in a location determined under the applicable rules. The arbitrator’s award may be entered as a judgment in any court of competent jurisdiction.

You and Valeon agree that claims may be brought only on an individual basis and not as a plaintiff or class member in any purported class, collective, or representative action. If this class-action waiver is held unenforceable, this arbitration section as a whole is null and void, but the remainder of these Terms remains in force.

Before commencing arbitration, you and Valeon each agree to first send a written Notice of Dispute to the other party that describes the nature and basis of the claim, the specific relief sought, and the email address and mailing address of the party giving notice. Notices of Dispute from you to Valeon must be sent to legal@valeonhealth.com. The parties will use good-faith efforts to resolve the dispute informally during the thirty (30) days following delivery of the Notice.

You may opt out of the arbitration requirement by sending a written notice to legal@valeonhealth.com within thirty (30) days after first accepting these Terms. The notice must include your full name, email address, mailing address, and a clear statement that you wish to opt out of arbitration. Opting out of arbitration does not affect any other provision of these Terms.

Any claim arising out of or relating to these Terms or the Services must be commenced within one (1) year after the claim accrues. A claim not brought within that period is permanently barred, to the fullest extent permitted by law.

These Terms are governed by applicable federal law and the laws of the State of Florida, without regard to conflict-of-laws principles, except where the laws of your state of residence require otherwise. For matters not subject to arbitration, the parties consent to the jurisdiction of the state and federal courts located in Miami-Dade County, Florida, except where applicable consumer protection laws require another venue.

Valeon will not be liable for failure or delay in performance resulting from causes beyond its reasonable control, including acts of God, natural disasters, epidemics, governmental actions, civil disturbance, labor disputes, or infrastructure failures.

The Services are offered only to persons located in the United States and in states where the Provider Group is licensed. You will comply with all applicable U.S. export-control and sanctions laws.

We may update these Terms from time to time. The Effective Date indicates when the Terms were last updated. Material changes will be communicated by email, through the Platform, or by other reasonable means. Continued use after the effective date of a change constitutes acceptance.

Entity: Valeon Health

Mail: Valeon Health, Attn: HIPAA Privacy Officer, Miami, Florida, mailing address published at valeonhealth.com

General Inquiries: support@valeonhealth.com

Legal Notices: legal@valeonhealth.com

Privacy Requests: privacy@valeonhealth.com

DMCA Notices: dmca@valeonhealth.com

Website: valeonhealth.com